SHIPPING
Generally, your order will be processed within 1-2 business days from the date your order was placed. Orders are processed and shipped during regular business hours, excluding holidays. Orders placed on Friday or on days before observed holidays after 1pm PST will be processed the following business day. Holidays observed are:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • President’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day
Orders received on weekends and holidays will be processed on the next business day.
Once your order is shipped, you will receive a confirmation email that includes your shipment tracking information. You can also track your order by logging into your account on our site.
The standard shipping rate is $5.95 within 50 U.S. states. However, we offer free complimentary shipping on all orders of $25 or more. Please allow 3-8 business days to receive your order.
International or expedited shipping is not available at this time.
For additional questions regarding shipping, please contact us.

RETURNS & EXCHANGE
At Ballon Blanc, we want you to be completely satisfied with your purchase!
If for any reason you are not happy with your order, please feel free to let us know.
All return/exchange inquiries must be submitted to
orders@ballonblancusa.com within 30 days of the date of purchase.

Please include your order number and the product you would like to return or exchange.

  • You will be refunded in full to your original form of payment within 5-10 business days after the returned product is received. Please note, your original shipping charges (if applicable) are not subject to a refund.
  • The product(s) being returned must be unopened or gently used and in its original packaging.
  • All promotional sale items are final and not eligible for a refund or exchange.
  • Any defective or damaged products will be replaced or refunded. Simply email us your order# and a photo of the damaged item(s).
  • Please note we will not be responsible for any return shipping charges.
All return shipments to be sent to:
Ballon Blanc USA
3700 Wilshire Blvd., Ste. 920
Los Angeles, CA 90010
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